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Refund policy
- Your cooling-off period will expire at the start of the first download, make sure you have carefully considered the suitability of your chosen license and that your choice is correct before purchasing.
The virtual sets item are delivered digitally and we are unable to complete a refund after downloading. If you believe you made a mistake with your purchase, please do not download any files.
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- We will assess refund, considering the digital nature of 3D Virtual Set items and the type of item preview that was available before purchase. There is generally no obligation to provide a refund in situations like the following:
- 1. You have changed your mind about an item;
- 2. You bought an item by mistake;
- 3. You do not have sufficient expertise to use the item;
- 4. You do not have the relevant software to use the item.
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